![]() At the bottom, click VIEW PREVIOUS VERSIONS (circled below). Click on the menu to the right showing All Apps. To downgrade to the previous version, scroll to the FIND ADDITIONAL APPS section of the Apps tab. (You can keep both the 20 version installed without problems.) You may need to roll back to the earlier version of the application. Occasionally, a new major version of your application-for example from the 2014 version to the 2015 version-may contain a bug which has a bad effect on your workflow. (2) If you’re cautious, you may want to check the Adobe Forums (link below) to see messages which might pertain to a major update. An update may negatively impact you, either because of a changed workflow or a possible problem. Here are two reasons why you might not want to update: (1) If you’re in the middle of an important project using that application, you should wait until you’ve finished the project. I spent FIVE HOURS online with Adobe support on Thursday night. While it’s generally a good idea to keep up with application updates, it’s not necessary to install them immediately. You should think carefully before applying an update. Reboot your computer (dont skip this step). On a Macintosh computer, for easiest access, drag the app’s icon to the Dock. Download & run the Creative Cloud Cleaner Tool, remove all apps. You can launch the application by clicking the Open button in the App tab, or launching it from the Start menu (Windows) or Launchpad (Macintosh). Notifications are turned on by default (Preferences > Creative Cloud), and you’ll be prompted when the installation is complete. The application’s icon will appear in the installed list and a progress bar will indicate the progress of the download. You’ll be asked for your administrative password to authorize the installation. When you click Install, the download process will begin immediately. Find Additional Apps: Additional apps which are not installed (show the word Install beside their names).Previous Versions: Previous app versions you may elect to keep installed on your computer-for example, InDesign CC (2014). ![]() These would be named like InDesign CC (2015) Latest Versions: The latest versions of the apps which you have installed (show the word Open beside their names). ![]() We’ll cover some of the other tabs in the next posting. If necessary, click the Apps tab shown above. Windows: Choose Start > Programs > Adobe Creative CloudĬlick the Creative Cloud icon which is located on the menu bar (Mac OS) or the task bar (Windows).Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.If you don’t see the Creative Cloud icon and panel shown in the illustration below, you may have quit it. In a subsequent post, we’ll cover troubleshooting some of the other services that come with the Creative Cloud.īy default, the Creative Cloud desktop app should launch when you start your computer. In this post, we’ll focus on your Creative Cloud apps, and troubleshooting problems installing or updating them. If you should need uninstall it, use these instructions.) Installing Apps (If you’re replacing an older version of the CC desktop app, it’s not usually necessary to uninstall it unless you need to deal with problems. Click on the icon next to the clock to log in to the Creative Cloud Desktop app.All you need to do is click the Download button and follow the on-screen instructions. When you reboot your computer, this application should launch automatically. To verify the Adobe Creative Cloud Desktop app has installed, look in your Mac Applications folder or Windows Start Menu. Verify the Adobe Creative Cloud Desktop app is Installed Download the Adobe Creative Cloud Desktop app from Adobe.Your Desktop and Start Menu will reappear when the installation is finished. If this occurs, your applications will keep running, but any folders you have open in Windows Explorer will close. Note: If you are installing on a Windows computer, your Desktop may go black and your Start Menu may disappear during the install. You may also see a dialog box when the install is complete. You will not have to restart your computer afterwards, and you can continue to work during the install. You will see a dialog box when the install starts. ![]() The install will not start immediately, but it should start within 5 minutes. For Carleton computers this will typically be your username followed by the 5-digit number on your computer. Verify your computer is selected in the Device to Install Software On: dropdown menu. Windows: Creative Adobe Cloud Desktop App In that box, type “Creative” without the quotes.Ĭlick on the version that applies to your operating system: There is a search box on the upper right side. (If you are off-campus, you will need to connect using the VPN first.)Ĭlick the large “Want Software?” button, which will take you to the Downloads tab. Go to in a web browser on your computer and log in.
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